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Terms & Conditions


This website is operated by Plazoom. Throughout the site, the terms “we”, “us” and “our” refer to Plazoom. Plazoom offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications To The Service And Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products Or Services (If Applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

These terms and conditions set out the terms and conditions between you, the customer, and Aceville Publications Ltd, governing the use of our website and our downloadable digital recordings including the content therein. Your use of our website, and purchase, download and use of our products, constitutes your full acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should not use our website or purchase, download or use any of our products.

Section 6 - Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 - Third-Party Links

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Section 11 - Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Plazoom, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless Plazoom and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

Section 19 - Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

Questions about the Terms of Service should be sent to us at aceville@dctmedia.co.uk

Terms and Conditions for Memberships

These are the terms and conditions upon which Aceville Publications Ltd (we or us) will sell you our membership to our digital content and/or access to premium content on the Site (Memberships). They prevail to the extent of any conflict or inconsistency with any other terms in respect of the memberships.

If you do not agree to these terms and conditions, please do not purchase any memberships or resources.

Defined terms used in these terms and conditions have the same meanings as they are given in our general website terms of use unless expressly defined in these terms.

We may change these terms and conditions from time to time by changing them on the Site. By continuing to purchase memberships you accept these changes and agree to be bound by them. It is your responsibility to check the terms and conditions each time you purchase a membership from us.

From time to time we may offer special offers or temporary promotions for our memberships which may either be published on the Site, on digital platforms or in our publications. These may be subject to additional terms and conditions which we will let you know about in those offers.

The advertisement of memberships on the Site, on digital platforms and/or in our publications is an invitation to treat only and any order from you constitutes an offer to us to buy such memberships. All orders are subject to acceptance by us. There will be no contract between you and us unless and until we accept your order in accordance with the procedures detailed in these terms and conditions.

Any restrictions on delivery locations are as stated on the Site or in these terms. Overseas customers can of course always purchase our digital editions and/or digital only Subscriptions.

All orders are subject to acceptance by us.

Information about us

The Subscriptions are offered by Aceville Publications Ltd.

How to purchase a Plazoom membership

You must register with the Site or the digital platform in question in order to purchase a membership from it. In registering, you will be providing certain personal information to us.

To make a purchase of a membership on the Site you will need to:

– Login to plazoom.com and select which membership you wish to purchase and click “Buy Now” or such equivalent confirmation button. You will be informed whether the membership qualifies for a free gift; complete your details and those of the recipient of the membership (if different from you and if this functionality is available) and the free gift (if appropriate);

– Make payment for the membership or resource, which can be made using a Credit / Debit payment card.

We may then send you an initial acknowledgement by email. Once we have checked whether we are able to meet your membership order and whether payment has been successful, we will either send you an order confirmation by email (order confirmation) (at which point your order will become a purchase and shall conclude the contract between you and us) or alternatively, we will confirm by email that we are unable to meet your order. After entering into the contract, we will be under a legal duty to supply you with the Subscription that is in conformity with the contract. Where we are unable to meet your order, we will aim to advise you if possible when we expect the membership to become available and you will be given the opportunity to proceed with your order or an alternative order or receive a refund.

Any offers we may run from time to time are subject to any restrictions communicated with such offers, for example some offers may be restricted to first time subscribers only.

Your personal information

When you purchase a membership, whether from the Site you will need to provide us with certain personal information to enable us to process your order. Our Privacy Policy sets out how we use any of your personal information you give us. All Personal Data is processed in accordance with our Privacy Policy.

Any personal information which you provide to us when you register with the Site or purchase a membership must be true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use when purchasing Subscriptions. You will notify us immediately of any changes to any personal information supplied to us.

To enable subscription payment on our Site and on digital platforms, we work with reputable third party service providers that use and store your payment card information. This information is used by the third parties to perform billing and for their internal business purposes. Examples of these uses include fulfilling orders and processing payment card transactions. Your personal information passed through those third parties is governed by their privacy policy which we will make available to you. Your information is not shared or disclosed by these parties with other third parties and is not used for marketing third party products.


Your Plazoom membership may start with a free trial. The duration of the free trial period of your membership will be specified during sign-up and is intended to allow new members and certain former members to try the service.

Free trial eligibility is determined by Plazoom at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. We may use information such as method of payment or an account email address used with an existing or recent Plazoom membership to determine eligibility. For combinations with other offers, restrictions may apply.

We will charge the membership fee for the next billing cycle to your Payment Method at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. Trials can be cancelled at anytime during the 14 day period


Where offered, any free gifts offered when you purchase a membership are subject to availability. Where we offer you a gift with the purchase of a membership, every effort will be made to supply the gift illustrated within 28 days but we reserve the right to provide an alternative gift of equal or more value if we cannot supply the original for any reason. Gifts are available to UK members only.

Our policy, unless indicated otherwise, is that any free gift will be sent to the recipient of the membership.

Price and payment

All prices are inclusive of VAT where applicable at the current rates and delivery charges.

All prices are correct at the time they are given. Prices are liable to change at any time but changes will not affect orders for which you have already paid. If we change the membership price (which we may do at any time), this will not affect your current membership but the higher price will apply upon its renewal.

The Site and the publications contain several memberships and it is always possible that some of the memberships listed may be incorrectly priced. We will verify prices as part of our sale procedures so that the correct price will be stated when you pay for the membership. If we discover an error with our prices then we may cancel your order and refund you.

You will have different payment options available to you when purchasing a membership and these will be brought to your attention during the ordering process and before the contract between you and us is concluded.

When making a purchase via the Site, you can either:

Pay using a debit / credit payment card through our secure third party payment gateway. All payment card purchases are subject to validation checks (which you consent to) and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to us for a particular purchase, we will not accept your order. Please note that it is possible that your card issuer may charge you an online handling fee or processing fee, we are not responsible for this;

or, pay using PayPal through a secure third party payment gateway. Such purchases will be subject to any required validation checks (which you consent to), authorisation by PayPal and PayPal terms of use. If PayPal refuses to or does not for any reason authorise payment to us for a particular purchase, we will not accept your order.

You agree that your membership will be deemed to be continuous and will automatically renew (taking account of any upgrade or downgrade), without notification, for the same membership period as the initial membership period.

Information about memberships including Delivery


The minimum membership term is one month and starts immediately from our activation of your membership upon sending you the order confirmation. Some promotional offers may have a 1, 3, 6 or 12 month minimum term.

Upgrades and Downgrades

You may upgrade your membership to the next available at any time online or by notifying us by phone or email. We will affect such upgrade as soon as possible. Any changes in charges applicable to your membership will be made clear and will need to be accepted by you prior to the upgrade. Continuous memberships and Renewals

When you purchase a membership and pay using a credit / debit payment card or PayPal, it is on a continuous basis, meaning that your membership will automatically renew, without notification, for the same period as the initial memberships period. You can prevent auto-renewal of your membership at any time by contacting us in accordance with the cancellation section below.


Each membership contains aspects which will be delivered digitally, therefore you agree to your membership starting immediately on the conclusion of the contract and once any part of the membership has been delivered to you, you waive any statutory (or “cool off”) cancellation rights you may have to cancel the contract and obtain a full refund if you change your mind.

You have a contractual right to cancel a membership at the end of its current subscription period and/or prevent auto renewal of your membership by notifying us accordingly by phone or email. We must receive your notification at least 7 days before the end of your current membership period. Such cancellation will take effect from the end of the current membership period.

To cancel your membership, you must inform us:

– In writing either to the address noted at the end of these terms and conditions or by emailing us at aceville@dctmedia.co.uk giving us your name, address and order reference;

– by telephone by calling us on 0800 904 7000 giving us your name, address and order reference.

Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the order confirmation. Nothing in this section affects your legal rights.

Refunds Policy

If you cancel a contract between us for a membership we will process any refund due to you as soon as possible. All other refunds will be made as soon as reasonably practicable. We will refund any money received from you using the same method originally used by you to pay for your purchase unless otherwise agreed.

You will not receive a refund if a portion or all of our digital products are temporarily unavailable. If we temporarily reduce or eliminate the charge for digital content or digital access that you are currently paying for under different terms you will not receive a refund in respect of this.


Nothing in these terms and conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or for fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded.

Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any contract shall not exceed the purchase price of the relevant memberships and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We shall not be obliged to perform our obligations under this agreement to the extent that we are prevented, hindered or delayed by reason of ‘Force Majeure’ which shall mean any cause or event beyond our reasonable control and including: war, civil war, armed conflict, terrorist attack, riot, civil commotion, malicious damage; compliance with any law or governmental order, strikes, or other industrial disputes, accidents, explosions, breakdowns of plant or machinery, failure of transport links, failure of telecoms links, unavailability of the internet or any utility, fire, flood, storm or adverse weather conditions, epidemic or pandemic, acts of God or failure to perform by our suppliers or sub-contractors.

Our liability to you arising under or in connection with these memberships terms or arising from or in connection with any breach or non-performance of these memberships terms no matter how fundamental (including by reason of our negligence) in contract, tort or otherwise in relation to any issue shall be limited to the fees you have paid to us for that issue.


If any part of provision of these terms and conditions are found to be unenforceable, this shall not affect the validity of any other part or provision. You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. We may assign these terms and conditions or any rights hereunder without your consent or notice.

These terms and conditions supersede any previous versions.

These terms and conditions shall be governed by English law. Subject to the next paragraph, you agree that any dispute between us regarding them or the Site will only be dealt with by the English courts, provided that, if you are a consumer and not a business user and live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.

We are required to inform you that The Retail Ombudsman (see www.theretailombudsman.org.uk for more information) is an alternative dispute resolution body to whom we are obliged to refer any dispute that cannot be resolved between you and us.

The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest and we are required to inform you that you may use it if there is a dispute that cannot be resolved between you and us.

Contacting us

Please submit any question you have about these terms and conditions or any problems concerning the Site by email to primary@artichokeHQ.com.